This Website is issued inside and outside the United Kingdom by GoalsFirst (UK) Ltd. (registered in England and Wales, No. 11077002) ('GoalsFirst') which is authorised and regulated by The Financial Conduct Authority of the United Kingdom ('FCA'), and is directed only at persons who are professional clients or eligible counterparties for the purposes of the FCA's Conduct of Business Sourcebook.
The distribution of the information contained in this Website in certain countries may be restricted by law and persons who access it are required to inform themselves and to comply with any such restrictions. GoalsFirst disclaims all responsibility where persons access or download any information from this Website in breach of any law or regulation in the country of which that person is a citizen or in which that person is residing or is domiciled. This information does not constitute an offer or solicitation in any jurisdiction. Prospective investors should inform themselves as to applicable legal requirements, exchange control regulations and taxes in the countries of their citizenship, residence or domicile. Prospective and existing investors confirm, by accessing this website, that information accessed therein is obtained of their own volition and does not constitute active marketing undertaken by GoalsFirst or its affiliated entities.
This Website is published solely for informational purposes and has no regard to the specific investment objectives, financial situation or particular needs of any person. Information contained herein is believed to be reliable but no warranty is given as to its accuracy or completeness and views and opinions, whilst given in good faith, are subject to change without notice. The information contained in this Website is not intended to constitute, and should not be construed as, investment advice. Potential investors in the funds that are described, or referred to, in this Website should seek their own independent financial advice. GoalsFirst neither provides investment advice to, nor receives and transmits orders from, investors in the funds described, or referred to, in this Website nor does it carry on any other activities with or for such investors that constitute 'MiFID or equivalent third country business' for the purposes of the FCA Rules.
The entire contents of this Website are subject to copyright with all rights reserved. You may download or print individual sections of the site for your personal use and information only provided that you retain all copyright and other proprietary notices. You may not reproduce (in whole or in part), transmit (by electronic means or otherwise), modify, link into or use for any public or commercial purpose the site without the prior written permission of GoalsFirst. You must not transmit any virus, 'worm', 'Trojan horse', or other item of a destructive nature to the site and it is your responsibility to ensure that whatever you download or select for your use from the site is free from such items.
Where an unauthorised link to a non-GoalsFirst Website exists, to the extent permitted by the Rules of the Financial Conduct Authority, GoalsFirst does not accept responsibility for the content of such site nor the products, services or other items offered through that site.
You should note that, if you choose to invest in any fund described or referred to in this Website, your capital will be at risk and you may therefore lose some or all of any amount that you choose to invest. This Website is established in England by GoalsFirst in accordance with and shall be governed by, and your browsing in and use of this Website shall be deemed acceptance of, the laws of England and Wales. A condition of using this Website is that in the event of any dispute or proceeding you irrevocably submit to the exclusive jurisdiction of the English Courts and waive any objection to proceedings in such courts on the grounds of venue or on the grounds that the proceedings have been brought in an inconvenient forum.
By accessing this Website beyond this point you confirm your status as professional client or eligible counterparty (as defined in the FCA Rules) and you warrant as such. Accordingly, the protections afforded to retail clients under the FCA Rules may not be available to you if you become a client of GoalsFirst. You will not be able to sue GoalsFirst (UK) Ltd. under sections 71 or 150 of the United Kingdom Financial Services and Markets Act 2000. Please consult your legal adviser or visit The Financial Conduct Authority for further explanation.
Each time you use this Website, a condition of use is that you comply with the above terms. Please note that all calls made to, or from, the firm are recorded in order to comply with the Firm's regulatory obligations.
GoalsFirst (UK) Ltd. (registered in England and Wales, No. OC388966) is authorised and regulated in the UK by the Financial Conduct Authority.
Complaints
The following complaints-handling summary relates to how GoalsFirst (UK) Ltd. will approach a complaint from eligible complainants:
Summary of GoalsFirst (UK) Ltd.’s complaints handling procedure:
- GoalsFirst (UK) Ltd.’s Compliance Team will deal with all complaints and ensure that the complainant is kept informed on the steps being taken to resolve the complaint.
- Where practicable, the Compliance Team will respond to the complainant on the same day as the complaint is received to at least acknowledge receipt of the complaint and confirm that it is being investigated
- The Compliance Team will explore with staff members the validity and reasons for the complaint and, after a full analysis, promptly respond to the complainant with a fair, clear and not misleading assessment and explanation and, if appropriate, an apology and an assurance that steps have been taken to avoid a recurrence.
- The Compliance Team will also explore whether or not the complainant is claiming any loss and, if so, whether this is the responsibility of GoalsFirst (UK) Ltd. or another party.
- In light of the above, the Compliance Team will discuss with the Management Committee of GoalsFirst (UK) Ltd. what action and redress may be appropriate and whether or not compensation should be offered to the complainant and, if so, at what level.
- Within eight weeks, the Compliance Team will send a final response to the complainant (unless this has not been possible, in which case the complainant will be provided with an explanation for the delay, together with an indication of when the Compliance Team expects to provide its final response).
- If the complaint is not resolved to the satisfaction of the complainant, the complainant may be entitled to refer the complaint to the Financial Ombudsman Service (www.financial-ombudsman.org.uk).
The following complaints handling summary relates to how GoalsFirst (UK) Ltd. will approach a MiFID complaint:
A “MiFID complaint” as defined by the FCA, may arise in relation to the Firm’s MiFID business, which for GoalsFirst (UK) Ltd. is the provision of investment services in connection with its segregated account mandates. A complainant for these purposes includes a “client”, also defined in MiFID, which includes professional clients (and for the avoidance of doubt also includes potential clients for such services).
You should contact the Firm if there is any aspect of the provision of MiFID investment services provided by GoalsFirst (UK) Ltd. that you are not satisfied with. Please write to: compliance@goalsfirstim.com. We take every complaint seriously and it will be handled in accordance with the relevant FCA rules.